BMI RETURNS POLICY:

INTERNATIONAL CUSTOMERS: Please contact us via email before returning any product!

DOMESTIC AND CANADIAN CUSTOMERS:

1. Any defective, incorrect or damaged item (except downloaded material) may be returned within 30 days of receipt via the U.S. Postal Service. We will gladly ship a replacement. We will pay the return shipping costs if the return is a result of our error.
2. Any item you are not satisfied with (not as expected, wrong size, etc.), if returned within 30 days of receipt and received in salable condition, will be issued an exchange or refund of merchandise cost only.
3. Imprinted items may NOT be returned for replacement or refund, unless the imprint or item is defective.
4. Videos, CDs, cassettes, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item.
5. Downloaded material may not be returned for a refund. Defective downloaded material will be replaced.
6. Please email us at fulfillment@blackaby.org and explain the situation before returning any product. We cannot offer a refund or exchange without first receiving this email.
7. Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.

SHIP YOUR RETURN TO:

(Please ship via the U.S. Postal Service)

BMI Resources
Attention: Returns Department
3114 Missile Drive
San Antonio, TX 78217
USA

Please do not send your package by UPS or Federal Express.